ONLINE DISPUTE RESOLUTION: A NEED OF THE HOUR

AUTHOR – MS. NAVDEEP KAUR*, MS. AMANDEEP KAUR* & MR. KARAMJIT PAL SINGH**

* ASSISTANT PROFESSORS OF LAW AT SANT BABA BHAG SINGH UNIVERSITY, JALANDHAR, PUNJAB

** LLM SCHOLAR AT SANT BABA BHAG SINGH UNIVERSITY, JALANDHAR, PUNJAB

BEST CITATION – MS. NAVDEEP KAUR, MS. AMANDEEP KAUR & MR. KARAMJIT PAL SINGH, ONLINE DISPUTE RESOLUTION: A NEED OF THE HOUR, ILE MULTIDISCIPLINARY JOURNAL, 4 (1) OF 2025, PG. 750-756, APIS – 3920-0007 | ISSN – 2583-7230.

Abstract

India’s e-commerce industry is expanding quickly since the country is thought to be generating a sizable and lucrative market for e-commerce companies. Because of this, the majority of e-commerce websites do not abide by Indian law and unintentionally break it without realizing it. Many Indian e-commerce businesses could face legal action as regulatory bodies in the country have begun to scrutinize their activities. This struggle involves not only the regulatory bodies and the proprietors of e-commerce websites, but also disagreements between e-commerce websites and their customers. In summary, the Indian government continues to oversee the resolution of disputes pertaining to e-commerce in India. Dispute resolution procedures are required in light of the Internet’s and electronic commerce’s rapid expansion in order to assist parties situated anywhere in the world settle disputes in a fair, quick, and economical manner. The effectiveness of online dispute resolution depends on technology being available to both the parties seeking justice and the authority that administers it. Due to fierce rivalry among service providers, internet consumption in India has significantly increased since 2016. Despite being the country with the highest internet usage, India only had 34.8% of its population with internet access in 2016, yet by 2020, that number had risen to 50%, according to the internet live statistics. An online mediation process would start if the settlement didn’t work out. The platform’s functions included problem diagnosis, automated negotiation, mediation, and arbitration. Since then, this model has developed into increasingly complex variations that are widely utilized by both nations and other private businesses. It is commonly referred to as ODR.

Keywords- E-Commerce, Dispute, Resolution, Online Dispute Resolution, Technology, Companies