“AN EXPLORATION OF TRAINING AND DEVELOPMENT PRACTICES IN THE AMUSEMENT INDUSTRY: A CASE STUDY OF IMG WORLDS OF ADVENTURE, DUBAI”

AUTHOR – BALA ADITHYA S V, HR STUDENT AT GIBS B SCHOOL, BANGALORE

BEST CITATION – BALA ADITHYA S V, “AN EXPLORATION OF TRAINING AND DEVELOPMENT PRACTICES IN THE AMUSEMENT INDUSTRY: A CASE STUDY OF IMG WORLDS OF ADVENTURE, DUBAI”, ILE MULTIDISCIPLINARY JOURNAL, 4 (1) OF 2025, PG. 76-84, APIS – 3920-0007 | ISSN – 2583-7230.

Abstract

This study explores the training and development practices at IMG Worlds of Adventure, Dubai, focusing on their effectiveness in addressing operational challenges and aligning with strategic goals. Utilizing a qualitative methodology, data were collected through employee surveys and thematic analysis. The findings reveal a strong emphasis on technical skills training and mobile applications as training tools, highlighting operational excellence. However, challenges such as high employee turnover, cultural diversity, and moderate training satisfaction remain inadequately addressed. The study underscores the need for enhanced customer service training, managerial support, and strategic alignment to improve outcomes. Implications for the amusement industry include integrating advanced technologies, such as virtual reality simulations, and leveraging employee feedback to bridge gaps in training effectiveness. This research contributes to the broader discourse on employee development within dynamic and culturally diverse environments.

Keywords – Training and Development, Amusement Industry, Employee Performance, Strategic Alignment, IMG Worlds of Adventure, Cultural Diversity, Training Effectiveness, Mobile Applications, Virtual Reality Training, Employee Retention, Customer Service Training, Technological Integration, Human Resource Development, Operational Efficiency, Managerial Support, Employee Feedback, Service Quality, Talent Management, Organizational Learning, Case Study