“ASSESSING THE IMPACT OF MANDATE CURING AND CREDIT SCORE ANALYSIS ON CUSTOMER MANAGEMENT PRACTICES”

AUTHOR – ANCHAL BANSAL, PGDM STUDENT AT GIBS BUSINESS SCHOOL, BENGALURU

BEST CITATION – ANCHAL BANSAL, ASSESSING THE IMPACT OF MANDATE CURING AND CREDIT SCORE ANALYSIS ON CUSTOMER MANAGEMENT PRACTICES, ILE MULTIDISCIPLINARY JOURNAL, 4 (1) OF 2025, PG. 167-172, APIS – 3920-0007 | ISSN – 2583-7230.

Abstract

This research investigates how mandate curing and credit score evaluation influence customer management practices by conducting a comprehensive review of 30 studies from 2019 to 2024. The results indicate that mandate curing enhances customer satisfaction by simplifying processes and improving communication. At the same time, innovative credit scoring methods that involve big data and machine learning lead to greater precision and inclusivity. Nonetheless, ethical issues such as algorithmic bias, data privacy, and transparency pose significant challenges. The study points out existing gaps in the research regarding mandate curing and fair credit models, calling for more investigation into customer-focused strategies that promote fairness and effectiveness in credit management.

Keywords – Mandate Curing, Credit Score Analysis, Customer Management, Big Data, Machine Learning, Ethical Credit Practices.